Shipping policy

Shipping Policy

Thank you for shopping with Divine Vault! We take great care in crafting and delivering your jewelry with the utmost attention to detail. Please review our shipping policy to better understand how we handle orders and delivery.

Order Processing Time

  • Processing Time: All orders are typically processed within 2-3 business days (Monday to Friday, excluding holidays).
  • Made-to-Order Jewelry: If your item is made-to-order, please allow an additional 5-7 business days for crafting before shipping.
  • Order Confirmation: Once your order is processed, you will receive a confirmation email with your tracking number. If you don’t receive your confirmation email within 48 hours of placing your order, please contact us at shopdivinevault@gmail.com.

Shipping Rates & Delivery Times

We offer various shipping methods to accommodate your needs. Shipping rates are calculated at checkout based on your location and the shipping method selected.

  1. Domestic Shipping (within [Insert Country]):

    • Standard Shipping: Typically 3-7 business days.
    • Expedited Shipping: Typically 1-3 business days (additional fees apply).
    • Free Standard Shipping: Available on orders over $50.

  2. International Shipping:

    • International shipping is available to most countries.
    • Delivery times vary by destination, typically 7-21 business days, depending on the country and shipping method chosen.
    • International Duties & Taxes: Customers are responsible for any customs duties, taxes, or fees that may be applied by the destination country. Please check with your local customs office for more information.

Order Tracking

Once your order has shipped, you will receive a tracking number via email or SMS (if applicable). You can use this number to track your package directly on the carrier's website. Please note that tracking information may take up to 24 hours to update.

Shipping Delays

While we strive to ensure timely delivery, please be aware that shipping times may be impacted by factors beyond our control, such as:

  • Carrier delays
  • Weather-related disruptions
  • High volume during holidays or sales events

If your order has not arrived within the expected delivery window, please contact us and we will assist you in tracking your package.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at [Insert Contact Email] with your order number and details. We will work with the carrier to resolve the issue. If the package was insured, we will assist with filing a claim.

Address Accuracy

Please ensure that your shipping address is correct and complete at checkout. Divine Vault is not responsible for lost packages due to incorrect or incomplete address information. If you notice an error with your shipping address after placing an order, please contact us as soon as possible to update the information before shipment.

Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please don’t hesitate to reach out to us at:
📧 Email: shopdivinevault@gmail.com